Cancellation and Refund Policy

How the product is delivered

Paid Pingnyang readings are personalized digital content generated from information entered after payment. Completed results are provided on screen and through the result link in the order email. Generation time may vary by product and demand.

Before generation starts

If content generation has not started, you may request cancellation through customer support. Include the order email, payment time, and product name.

After generation starts

After personalized digital content begins with the user’s consent, cancellation for a change of mind may be restricted. Where applicable law provides a cancellation or refund right, that law applies.

Refund or regeneration cases

• The same order was charged more than once.
• Payment completed but the result was not ultimately delivered because of a Company error.
• A material technical problem with the result or access link cannot be repaired.
• Another refund ground applies under applicable law.

For a temporary generation delay or validation failure, the Company will first try automatic or manual regeneration. If delivery ultimately cannot be completed, the payment will be refunded through the original payment method.

Refunds are otherwise unavailable except as stated above.

Incorrect input

If personalized content was generated from an incorrect birth date, time, place, email, or other user input, free regeneration or a refund may be unavailable. Review your information before payment.

How to request help

Send the order email, payment time, product name, and reason by email or KakaoTalk. The Company will review and respond. The card issuer may require additional time to reflect a cancellation.