Help and reading support
If a reading takes longer than expected, your payment and submitted details remain saved. Start with the answers below.
I paid, but my result is not visible yet
Your payment and reading details are saved before generation begins. You can safely close the page and reopen the result from the secure link sent to your order email.
My reading says generation failed
A temporary generation delay or safety check may have interrupted the request. Try the generation button once more. If it still fails, contact us with your order email.
I did not receive my result email
Check your spam folder first. If it is not there, send us your order email, approximate payment time, and product name so we can help recover the link.
How do refunds work?
Digital readings cannot usually be refunded after generation begins. Duplicate charges, payment errors, and confirmed final generation failures are reviewed for a refund.
I entered the wrong birth details
If generation has not started, stop and submit the order again. After generation, corrected birth details may require a new reading because they can change the chart.
Include these details when you contact us
Your order email, approximate payment time, product name, and a screenshot of the error. Never send a full card number or password.